Return and refund policy

Thank you for choosing Crawlink. If for any reason you are not completely satisfied with a purchase, this policy explains your options for cancellation, return and refund.

Definitions

• Company (“we”, “us”, “our”) refers to Crawlink Networks Private Limited, Unit 101, Oxford Towers, 139, HAL Old Airport Road, Kodihalli, H.A.L II Stage, Bangalore North, Bangalore, Karnataka, India, 560008.
• Goods refers to items or products offered for sale through the Service.
• Services refers to development, design, hosting and consulting work performed by us.
• Order means a request by you to purchase Goods or Services from us.
• You means the individual or entity accessing or using the Service.

Your order cancellation rights

You are entitled to cancel an Order for Goods within 7 days without giving a reason. The deadline for cancelling is 7 days from the date on which you received the Goods, or on which a third party you appointed took possession of them.

To exercise this right, tell us clearly in writing by emailing support@crawlink.com. We will reimburse you no later than 14 days from the day on which we receive the returned Goods, using the same payment method you used for the Order. There is no fee for the reimbursement.

Conditions for returned goods

For Goods to be eligible for return:

• they were purchased within the last 7 days;
• they are in their original packaging and in the condition you received them.

The following cannot be returned:

• Goods made to your specification or clearly personalised;
• Goods which by their nature are not suitable for return, deteriorate rapidly, or where the delivery date has passed;
• Goods which are not suitable for return for health protection or hygiene reasons, once unsealed;
• digital content or downloadable software once delivered.

We reserve the right to refuse a return that does not meet these conditions, at our sole discretion.

Services and project work

Development, design and consulting engagements are billed for the work performed. Because that work cannot be returned once delivered, refunds operate differently:

• Before work starts. If you cancel before we begin, any advance paid is refunded in full, less any third-party costs already committed on your behalf.
• After work starts. You are charged for work completed and accepted up to the cancellation date. Anything paid beyond that is refunded.
• If we fail to deliver. Where we do not deliver what was agreed in the statement of work, we will correct it at no additional cost or refund the amount attributable to the undelivered part, whichever you prefer.
• Milestone payments. Amounts invoiced against a completed and accepted milestone are not refundable.

Subscriptions and hosting

Recurring services may be cancelled at any time and will continue to the end of the period already paid for. We do not refund part-used periods, because the underlying infrastructure cost is incurred as the service is used. Where we cause a sustained outage, we will credit or extend the affected period.

Returning goods

You are responsible for the cost and risk of returning Goods to us, at the address below. We cannot be held responsible for Goods damaged or lost in return shipping, so we recommend an insured and trackable service. A refund cannot be issued for Goods we have not received or which arrive damaged.

Crawlink Networks Private Limited
Unit 101, Oxford Towers, 139, HAL Old Airport Road, Kodihalli, H.A.L II Stage, Bangalore North, Bangalore, Karnataka, India, 560008

How to request a refund

Email support@crawlink.com from the address associated with the Order, including the order reference and the reason. We aim to acknowledge within two working days and, where a refund is due, to process it within 14 days.

Statutory rights

Nothing in this policy limits rights you have under the consumer law that applies where you live. Where local law gives you a stronger right to cancel or be refunded, that right applies.

Contact

Questions about this policy: support@crawlink.com or +91 8050770132.